Terms of sale
Purpose
These terms apply to purchases made on the Hylterium store: pets, mounts, boosts, cosmetics, ranks and other perks used on the Hylterium game servers (the "offers"). By placing an order, you accept them.
The seller: Tebex
The store runs on Tebex Limited, a company registered in England and Wales, which acts as the official reseller of the offers: Tebex sells them to you, collects the payment and handles taxes. Its terms of sale therefore also apply to your purchase. Hylterium delivers the offers and makes them work in game.
Offers
The store describes each offer: what it contains, the world it is delivered to (the Castle or the Floating Isles) and, where relevant, its duration.
- An offer is digital content, usable only in game, on the stated world, by the account that receives it.
- It has no monetary value: it cannot be exchanged for money, resold or transferred to another account.
- A so-called permanent offer remains valid for as long as the world it was delivered to exists.
- If game balance forces us to change an offer already purchased, we offer you a perk of equivalent value.
Prices and payment
Prices are shown in the store. The final amount, including taxes, is shown by Tebex before payment. Payment takes place on Tebex's secure page, with the payment methods it offers: Hylterium never has access to your bank details.
If you are a minor, ask a parent or legal guardian for permission before any purchase.
Username and delivery
Before buying, you enter your in-game username. Check it: the offer is delivered to the account with that username. If you made a mistake, contact us as soon as possible, before the offer is used.
In-game delivery is automatic once the payment is confirmed. If the offer does not appear within 24 hours, open a ticket on the Hylterium Discord with your proof of purchase: the confirmation email sent by Tebex.
Right of withdrawal
Offers are digital content delivered immediately. At checkout, Tebex asks you to agree to this immediate delivery and to acknowledge that you thereby lose your right of withdrawal. Once delivery has started, you can therefore no longer withdraw (article L221-28, 13° of the French Consumer Code).
As long as the offer has not been delivered, you can withdraw within 14 days of the purchase by writing to Tebex, as its terms provide.
Undelivered or faulty purchase
If an offer is not delivered or does not work as described, open a ticket on Discord with your proof of purchase. We deliver it again or fix the problem; if that is impossible, we have the purchase refunded. In every case, you keep the guarantees the law gives you.
Payment disputes
If you dispute a payment with your bank or payment provider without contacting us first, the offers concerned are removed. An abusive dispute may also lead to an in-game sanction.
Sanctions and changes to the servers
A sanction imposed under the rules, such as a ban, does not entitle you to a refund of the offers purchased.
Resetting or closing a world is announced in advance on the site and on Discord; the announcement states what happens to the offers tied to it.
Subscriptions
Some offers may be sold as subscriptions. A subscription renews automatically each period until it is cancelled. You can cancel it at any time from your Tebex payment history, also reachable from your player area; the perk stays active until the end of the paid period.
Help and disputes
For a question about an offer or its delivery: a ticket on the Hylterium Discord, or [À compléter : adresse e-mail de contact]. For a question about a payment or a refund: Tebex customer support.
These terms are governed by French law. In case of a dispute, please write to us first so we can find an amicable solution. Failing that, you may bring the matter before the competent court, including the one where you live.